Digital Partner Rewards (eCodes) - Important Information
Some of our redemption options are subject to restrictions such as specific validity periods, delivery formats or in store / online only redemption, specified by our partners. Full details for each retailer can be found in the ‘more information’ section for all brands shown in the programme. Once a redemption is confirmed, it is not possible to cancel if these restrictions cannot be met, so please check carefully.
Please read carefully
MacIntyre’s Reward and Recognition Scheme (“My Rewards”) is open to all current MacIntyre employees under the terms and conditions outlined herewith.
My Rewards was launched in November, 2017 for a one year period. Prior to the end of this period, the scheme will be discussed with the Senior Leadership Team and Staff Council as to whether it should be renewed for a further term. Should My Rewards be terminated, you will be notified and given appropriate time to redeem your points.
My Rewards Scheme runs on a point basis - 1 point equates to One Pound (£1.00). Points will be allocated to employees by MacIntyre at its discretion. MacIntyre will notify Love2Shop Business Services, who administer the Reward Club Scheme on behalf of MacIntyre, of the points to be allocated to your account. You redeem your points by accessing the My Rewards website –https://myrewards.macintyrecharity.org. Instructions on how to redeem your points are provided separately by MacIntyre.
Your loaded store card or vouchers will be sent to you within 5 working days from the date that you place your order. If your loaded store card or vouchers are not received within this timeframe please ensure that you contact Love2Shop within 48 hours to advise non delivery of your purchase. You should do this by logging on to My Rewards and clicking on the box titled “HELP – help me with the system”. Where it notes “Please tell us how we can help”you should advise your full name and address as to where vouchers/store card were to be sent along with information about your order.
Please keep your card/voucher number in a safe place as you will need this should you need to report your card lost or stolen. In the event of you losing your card, please call the Love2Shop 24/7 automated service on 0844 7709015 to suspend your card. You are responsible for any unauthorised use of a lost or stolen card prior to it being reported to Love2Shop. Please note Love2Shop charge an admin charge of £8.90 to have a replacement card sent secure delivery.
*Calls to 0844 numbers will cost 7ppm plus your phone company access charge
Queries about points allocated for MacIntyre benefits please email my.rewards@macintyrecharity.org
Queries about whether you are entitled to receive points for any benefits, please contact your line manager who will be able to liaise with Central Office.
Love2shop Cards have a 6 month expiry, the date of which is noted on the card or voucher. Please note that if your card/vouchers expire and you have not spent funds allocated your will not be entitled to any refund or exchange.
Any personal data which was provided by MacIntyre or yourself in relation to this scheme will only be used by Love2Shop Business Services for the purposes of this Reward Scheme and will not be used for any other purpose.
MacIntyre reserves the right to amend, modify, cancel or withdraw this Reward Scheme at any time.
When you leave the organisation you will no longer be eligible to access the My Rewards Scheme. Any points that have been awarded to you and you have not been redeemed from My Rewards prior to your leaving date will not be redeemable by you.
The following Terms and Conditions are provided by Love2shop on behalf of Park Card Marketing Services Limited to MacIntyre and apply to the redemption of points for vouchers/store cards and their use by you. By using your Card/Vouchers you are deemed to accept these Terms and Conditions which shall form a legally binding contract between You and MacIntyre. Please read carefully.
Your Card is an E-money product. The Card must be activated before it can be used.
The Financial Services Compensation Scheme does not apply to the Card. For your protection, all funds held from time to time on Cards are held by PCS in trust and safeguarded in accordance with the Electronic Money Regulations 2011.
1. Definitions
1.1 In these Terms and Conditions, unless the context otherwise requires the following words and expressions shall have the following meanings:-
1.1.1 ‘Card’ means the pre-paid plastic or board card issued by PCS which is to be used in accordance with these Terms and Conditions;
1.1.2 ‘Customer Care’ means the contact centre operated for and on behalf of PCS for dealing with all your enquiries; details of such centre are contained in condition 14;
1.1.3 ‘E-money’ means electronic money as defined in the Financial Conduct Authority Handbook of rules and guidance;
1.1.4 ‘Goods’ means goods and/or services which are available from a Retailer and can be paid for using Cards;
1.1.5 ‘WE’ means Park Card Marketing Services Limited (Company Registration No. 5325492) whose registered office is at Valley Road, Birkenhead, Merseyside CH41 7ED;
1.1.6 ‘PCS ‘We’ ‘Us’ or ’Our’ means Park Card Services Limited (Company Registration No. 3280082), the E-money issuer, whose registered office is at Valley Road, Birkenhead, Merseyside CH41 7ED;
1.1.7 ‘MacIntyre’ means “MacIntyre” who is the organisation who paid PCS for the Card;
1.1.8 ‘Retailer’ means those businesses who have from time to time agreed with WE to accept the Card in payment for Goods;
1.1.10 ‘You’/’Your’ means the person to whom the Card has been gifted by MacIntyre as part of My Rewards (MacIntyre Reward and Recognition Scheme) or such other permitted user of the Card from time to time.
2. The Card
2.1 The Card issued will not be personalised. We may and will assume unless and until we are notified to the contrary, that the person who uses the Card at any time is the rightful user of the Card.
2.2 The Card:-
2.2.1 is not a cheque guarantee or cheque card;
2.2.2 cannot be exchanged by the Retailer for cash and no change can be given by the Retailer;
2.2.3 cannot be used to purchase Goods by mail order or on-line;
2.2.4 can only be used in the United Kingdom and The Channel Islands.
2.3 Funds held on the Card are in GB £s.
2.4 You will not earn any interest on any funds loaded onto the Card nor receive any other benefit related to the length of time you hold the Card.
2.5 We will not issue a statement in respect of your Card but details of the balance on your Card can be obtained in accordance with condition 5.
2.6 The Card holder must be over the age of 18.
3. Use of your Card
3.2 You must:-
3.2.1 treat the Card as if it were cash;
3.2.2 take all reasonable precautions to ensure that the Card is not lost, stolen, damaged or destroyed and any PIN number supplied in respect of the Card is not used without your permission;
3.2.3 keep your transaction receipts safe and when appropriate dispose of them carefully;
3.2.4 let Us know if your card has not arrived to the address designated by you when you ordered same within 5 working days. If your Card is lost, stolen, damaged or destroyed you must let us know as soon as you are aware of this.
3.2.5 Keep an independent record of your Card number.
3.3 The Card can only be used at Retailers to pay for Goods.
3.4 Retailers may vary from time to time but a current list can be obtained on-line at www.love2shop.co.uk/services or by telephoning Customer Care.
3.5 We will debit the amount of all Card purchases from Retailers from the balance on your Card immediately the purchase is completed.
3.6 If we need to investigate a transaction on the Card then You must co-operate with Us, the police or any other authorised body if this is reasonably required.
3.7 The maximum amount You can spend using the Card is the amount of the balance on the Card at the relevant time. If You attempt to spend more than such balance the transaction will be declined.
3.8 If the amount of a proposed Card purchase is greater than the available balance, You can pay the difference in cash or by any other payment method acceptable to the Retailer. You must inform the cashier that your purchase is greater than the balance on the Card and ask for the alternative payment method to be processed first. This will ensure the Retailer is not attempting to ask for more than the available balance on the Card and will therefore prevent a declined transaction.
3.9 The Card must not be sold by MacIntyre or by You, or by any other holder of the Card from time to time, but it may be gifted by You to any person to use at Retailers to pay for Goods. If you gift a Card to another person You will be responsible for all use of the Card and You must ensure that such person understands and complies with the obligations contained in these Terms and Conditions, particularly those relating to the security and use of the Card.
3.10 You acknowledge that MacIntyre has the right to view any Card transactions including any balance on the Card.
4. Lost, Stolen, Damaged or Destroyed Cards
4.1 If your Card is lost, stolen, damaged or destroyed You must notify us immediately by telephoning Customer Care and quoting the Card number.
4.2 Upon receipt of the Card number We will immediately cancel the Card.
4.3 Until We receive your notification in accordance with condition 4.1 all purchases made using the Card will be debited to the Card.
4.4 After such security checks as WE may, unless We believe that fraud may be involved, and subject to condition 4.5, arrange for a replacement card to the value of the balance on the Card at the time it is reported lost, stolen, damaged or destroyed to be issued to You.
4.5 Valid claims will be completed within 10 working days and may be subject to an administration fee of £8.90.
5. Additional Services
The following services will also be available to you to check your balance details via our 24/7 automated telephone service on 0344 7709015 quoting your Card number or on line at www.love2shop.co.uk/services.
6. Charges
All charges by Us referred to in these Terms and Conditions will be
6.1 automatically deducted from the balance on your Card;
6.2 subject to variation as and when We require, subject to Us giving not less than 28 days prior notice of any such variation before making any deduction from your Card.
7. Expiry of your Card
Your Card will expire at midnight on the date printed on the Card following which it will no longer be valid and neither You nor any other person will be able to use the Card.
8. Redemption
8.1 The Card has been given to you. Therefore, You have no right of redemption nor any right to require MacIntyre to exercise a right of redemption.
9. Disputes with Retailers
9.1 For the avoidance of doubt, We will not be liable for any Goods paid for with the Card. Any queries or complaints concerning such Goods must be addressed to the relevant Retailer.
9.2 Once You have used your Card to make a purchase We cannot stop such purchase and the amount of that purchase will be debited to the Card immediately the purchase is completed.
9.3 Each Retailer will have its own return policy and will handle your returns in accordance with that policy. If a Retailer becomes liable to make a refund to You, the Retailer cannot credit the amount of such a refund to the Card; refunds are between You and the Retailer.
9.4 If at any time you believe that a purchase has been incorrectly debited to your Card You must let Us know as soon as possible but in any case within 28 days of the disputed transaction by either telephoning Customer Care or by e-mail via the ‘contact us’ section of our website www.love2shop.co.uk/services. We will make all reasonable endeavours to resolve your query as soon as possible. If your query is in Our reasonable opinion, unfounded then we reserve the right to charge an administration fee of £10.00.
10. Regulation and Protection
10.1 PCS is authorised and regulated by the Financial Conduct Authority (registration number 900016) to carry on the regulated activity of issuing E-money.
10.2 Although the E-money product is regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme. This means that in the event that PCS becomes insolvent, any E-money on your card may become valueless and unusable and may be lost. No other compensation scheme exists to cover losses claimed in connection with Cards.
11. Complaints
11.1 If You have a complaint concerning your Card or our service then please contact Us by calling Customer Care or on-line at www.love2shop.co.uk/services.
11.2 All complaints will be dealt with as quickly and as fairly as possible in accordance with our complaints procedure, details of which can be obtained by telephoning Customer Care.
11.3 If We fail to resolve your complaint You can always refer it to:-
Financial Ombudsman Service
Exchange Tower, London, E14 9SR
Telephone 0800 023 4 567
12. Our Liability
12.1 We cannot guarantee that a Retailer will accept your Card. The reasons for any non-acceptance or non-authorisation could be beyond our reasonable control, for example a system failure or a concern by the Retailer that your Card is being mis-used.
12.2 We shall not be liable to You for any loss or damage You may suffer in the event that a Retailer refuses to accept your Card.
13. Data Protection
PCS is committed to maintaining all data which it collects in accordance with the requirements of the Data Protection Act 1998 and will take reasonable steps to ensure that all information concerning You or your Card is kept secure against unauthorised access, loss, disclosure or destruction.
14. Customer Care
You can contact Customer Care as follows:-
14.1 for a general enquiry on 0344 3750739 between the hours of 9am and 5pm Monday to Friday; or
14.2 for a lost or stolen Card or balance details on 0344 7709015 available 24 hours a day, 7 days a week.
The geographical address at which we may be contacted is our registered office address as set out above.
15. Rights of Third Parties
These Terms and Conditions do not create any right enforceable by an person who is not a party to them, except that:-
15.1 these Terms and Conditions may be enforced by Us;
15.2 a person who is the permitted successor or assignee of the rights of a party referred to in these Terms and Conditions is deemed to be a party to these Terms and Conditions and the rights and obligations of such successor or assignee shall, subject to and upon any succession or assignment permitted by these Terms and Conditions, be regulated by these Terms and Conditions.
16. Governing Law and Jurisdiction
These Terms and Conditions shall be governed in accordance with English Law and the parties hereby submit to the exclusive jurisdiction of the courts of England and Wales. All communications with you will be in English.
17. Variation
17.1 We may vary these Terms and Conditions as and when We require (including, without limitation, changing existing fees or introducing new fees), provided that We have given You not less than 2 months’ prior notice of any such variation, unless a change in the law does not allow Us to provide You with 2 months’ prior notice.
17.2 When We notify You of a change to these Terms and Conditions, You will be deemed to have accepted the notified change unless You notify Us that You do not agree to the change prior to the change taking effect. In such circumstance, We will treat Your notice to Us as notification that You wish to terminate these Terms and Conditions immediately and without charge.
17.3 Notification of any changes will be provided to You by email, by post, via Our website, and/or by other agreed means and You agree that this is an appropriate method to vary these Terms and Conditions.