Through our external Employee Assistance Programme (EAP) provider, LifeWorks, MacIntyre is able to offer access to a confidential support service for all employees and their immediate family members, which includes counselling and advice on issues.
We all have problems from time to time. Talking to a sympathetic counsellor or expert advisor can help us make a tough decision, try a different approach or sometimes just learn how to cope with a situation that we can’t change. Our aim is to help you find your own solution to whatever is worrying you.
For confidential counselling support, information and advice, call free on:
0800 169 1920
Where we can help
Our team of counsellors and advisors can help with a wide range of problems including:
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Personal & family issues: |
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Confidentiality
This is a confidential service. Only in the most extreme circumstances would your confidentiality and anonymity ever be broken, for example, if a counsellor considered that you may be a significant danger to yourself or others.
Anonymous statistical data about the usage of the helpline may be collected by LifeWorks Ltd., but this will never breach your individual confidentiality.
How to get support
You and any family member (aged over 16 who lives with you at your address) can contact the helpline, 24-hours a day. Our friendly team will ask whereabouts you live, the name of your employer and sometimes what department you work in. You’ll need to give us a telephone number (preferably your mobile) and a convenient time for one of our counsellors, lawyers or advisors to call you back. Alternatively you can book an appointment online.
Counselling support:
If you want to talk to a counsellor, your first appointment will always be a telephone counselling session. This initial counselling session will be arranged at a time to suit you includes a clinical assessment. Your counsellor may recommend you have a course of counselling, or they may suggest a referral to another specialist. Our nationwide team of counsellors are all highly qualified and experienced; talking with a sympathetic and objective professional is the first step to feeling better.
Practical advice:
If you have a legal question, we can arrange a free telephone consultation with a fully qualified lawyer. Money, debt and every-day practical advice is also provided. Money, debt and everyday practical advice is also provided. Normally a single advice call will answer all your questions; however you can speak with the same advisor again to work through a more complex issue. Where appropriate we will also put you in touch with other organisations that provide specialist information and expert advice.
Employee Assistance Online
The Employee Assistance Online website gives you links to many useful sources of practical help and advice. We also provide the telephone numbers and opening times of many other specialist helplines who are leading experts in their fields. This website also gives you another way of contacting our team. You can email us about any issue and arrange an appointment for one of our counsellors or advisors to call you back.
Visit Employee Assistance Online at: www.login.lifeworks.com
How to use this online service
On your first visit use log in details provided below. You will then be asked to create your unique log in details which you should use on every other visit.
- Go to: www.login.lifeworks.com or download the app
- Click: “Sign Up” - located top right hand of screen
- Use Invitation Code: mac-payroll number (for instance: mac-1234567)
- Create your personal login details (email and password)